iTunesConnect Frustration: Give it Some Time

Today I encountered a frustration with iTunesConnect. I was uploading an update to Heads Tails ver. 1.9.0 (http://itunes.apple.com/us/app/heads-tails/id303183201?mt=8) and I had to cancel the upload. It seemed straight forward, I hit the cancel button in Application Loader. When I attempted to re-upload the update I found that it was no longer an option. I assumed I needed to go back into iTunesConnect and reject the latest binary, but the app was flagged as "Upload Received". In that state the binary cannot be rejected. I waited a few minutes but it remained like that for a while. I was frustrated because I could not upload the correct binary. After a couple emails to tech support and going for a run I came back to find the status had changed to "Waiting for Review". I was then able to reject the binary and upload the latest update without any problems. The lesson learned...give it some time.

As is the case with many problems patience was the best tool. If you encounter a problem like the one above send an email if you feel strongly about it, but often waiting for a little while is all you need to do.